I am writing to share with you the outstanding service provided by Mr. Benn Barron in your Parts Department. Back in March, my wife lost my only remaining key to my X5. I was in desperate need of a replacement before the weekend. I called and was told that I needed to physically come to the dealership to prove my ownership and this was a company policy. I explained that this was not possible since I could not drive my car. Benn engaged the right person at the dealership and it was agreed that we could handle this by fax. Benn then proceeded to get forms and such emailed to me. He called me multiple times to ensure the information gathering was smooth and that I understood everything. In the end the order did not go in early enough to have the key delivered Saturday, but that was not because of the effort, which was tremendous.
When I picked up the key the following week, Benn ensured that I knew how to get the key to function properly with my car. He walked me outside and performed the connection with me (really "for" me). I thought this was excellent customer service, particularly because I was really unhappy throughout this lost key/replacement process experience, and Benn was ale to make it as pleasant as possible under the circumstances.
Not sure how long he has been employed with JMK, but I'm sure he is adding value on a daily basis and I thought you should know of my experience with him. S. R.
My service was wonderful! Will was so attentive and paid attention to every detail. Carlos, is fantastic as always.