August 30, 2014
I wanted to provide feedback on how GREAT my experience was on Friday morning directly as well. Not a 10, maybe a 20! It's nice to see that your team is consistent and creative about ways to make a service experience delightful. Jocelyn on Friday and the gentleman who helped me when I came in close to closing on Wednesday night are just great. The cafe and the very nice lady who runs it were part of great experience too.
What a difference from the frankly horrible sales and service experience I've had with a dealership further west, who interestingly seemed to have found a way to suppress the satisfaction survey. In 2 experiences , both poor I never received a request for a survey.
Your team understands what a service experience should be like!
June 24, 2014
Mark Carvalho is an outstanding representation of your BMW company. It is employees like him that make customers like me come back again and again. He is professional, efficient and a true gentleman. He is the main reason I come back to BMW/SPFLD. location. He makes my experience a complete pleasure.
March 15, 2014
On Saturday March 15, 2014, I traded in my 2006 BMW 325cic and my 2013 BMW X1 and purchased a 2014 BMW X1 which is the sixth vehicle I've gotten from JMK. I'm writing to praise Tony Mancuso for putting together a deal that was fair and stress free. I'm totally satisfied with the way I was treated and estatic with my new car. I had a similar successful buying experiences in the past when Tony made possible the purchase of a 2004 BMW 330cic and a 2007 BMW 328i xDrive sport wagon. I've already recommended Tony to my employees and co-workers, many of whom are dentists.
I also want to praise Brent Jackson who skillfully guided me through the maze of paperwork and impressed me with his knowledge and professionalism.
Finally, I'ld like to mention that since 2005 JMK has exclusively serviced all of my cars and all of the service advisors have been top notch. Hilario Soares in particular has always gone the extra mile to make sure my service experiences have been good ones.
I look forward to many more years as a customer and friend of JMK BMW.
Andrew Singer D.M.D
December 15, 2013 - Google
As you reflect on the accomplishments of 2013 and objectives for 2014, I would like to recognize the outstanding dedication to customer service of the JMK BMW Sales and Service staff but most notably, my good friends Michael Cappuccio, Carlos Duarte, Ben Barron Sr., and Michael Lopes. Their professionalism and affinity for customers and customer satisfaction is genuine and self-evident, not just over the course of 2013 but for as long as I have known them. Although I would like to think “it’s about me – that I’m special,” but I can tell you that I have seen them interact with other JMK customers in the same way. The fact is these guys make us all feel “special.” I am proud to say that I have been a customer of JMK BMW for over 20 years and it’s these interactions that keep me (us) coming back. Kudos to Mike, Carlos, Ben and Michael!
August 13, 2013 - Google
I called JMK after finding the car I had been hunting for months (black 328i xDrive sedan) . Agatha was the first person I spoke with at the dealership and provided answers to all my questions within minutes. 3 hours later I was in for a test drive. 1 hour later the car was sold. The car was exactly what I wanted, the price was fantastic, facilities are top notch with massive inventory and Agatha was an instant friend. Sales process was simple and I walked away feeling extremely comfortable in my purchase.
July 15, 2013
Mr. Zito: I am writing this correspondence to inform you of meeting I had with one of your sales representatives. I met with Alex Ramos last week to price out an X3 series. I informed Mr. Ramos at the time that I was uncertain if I was definitely going to purchase a new car for my daughter; or make other provisions for her, as she is leaving for college in the fall. Despite the fact that I was not 100% committed to making a purchase, it made no difference at all to Mr. Ramos! He provided me with excellent service, answered all my questions, and took time to speak with my son in NC (who is waiting for the delivery of his BMW).
I had just come from the Ray Catena Mercedes where I also priced out a GLK, as this is the model car I am currently driving. The difference between the two sales reps was tremendous!
I believe it is often that customers contact you for poor performance on behalf of your employees, however, I wanted to take a moment to send this note on behalf of Alex. While I may not be ready at this point to make the move, when I am I will be back a JMK! I have already referred my friend as she is quite serious about making a purchase soon!
Thank you again for providing such excellence sales service!
June 24, 2013
Tino Thx again for prompt courteous attention today. That’s why I only go to JMK. All the best, Marty
June 23, 2013
Mark, Just wanted to reach out and thank you for your courteousness, professionalism and swiftness with handling my transaction. Brent & yourself made my experience there once again comfortable, pleasurable and painless. Both of you's are very knowledgeable & competent in your professions'. I acknowledge that & value that quality throughout my entire experience. Looking forward to working with you in the future! And if you come across anything that you find inspiring please forward it to me ☺.
Enjoy your week!
Thank You Again
May 21, 2013
We were visiting family when I rear ended a car on the 5th of May and chose your shop to do the repairs. Since the moment the car was left with your crew till today, the service, updates and responsiveness has been exemplary. Ken Park made himself available and has been incredible as far as his courtesies and respect for the aggravation and my need to know how the process was going. I know Mgt generally only hears complaints and alike but in this case, I wanted to be sure you knew how pleased I was thus far. We are shipping my 535xi back to me in Western PA next week. Please share this email with anyone else you feel may enjoy a positive note. thank you
February 6, 2013
Allow me to thank you on behalf of the BS family of the Midland Beach section of Staten Island. As you know, you customer Jamie, gave his BMW to BS family yesterday. The family was overjoyed at this unconditional gift. The family has been without any vehicle since their van that contained a lift, was destroyed by Hurricane Sandy in October.
Jamie told us about your generosity in fixing the minor problems with the 2004 BMW so the BS family would have a car in good working order. Again, on behalf of the family, I appreciate the kindness. The family does not have significant financial mean, and as of late, all of their resources have been appropriated to restoring their home that was nearly destroyed by Hurricane Sandy. The family lost EVERYTHING except their lives and whatsoever they could put in the rescue truck that picked them up on the night of October 29th. I first met the family at the Petrides School Evacuation Center. I was one of the teachers that worked at the shelter that week.
Since the family started with us that night, Petrides Habitat has been assisting the family with donations and work crews. We also reached out to people at Royal Coffee, who have helped the family with financial donations and now a car. Both of the sons are confined to wheelchairs and are currently staying at Baley Seton Hospital until they can get back home.
You fixed Jamie’s car…Jamie gives car away… Dad and daughter are overjoyed….. A needy family is now not dependent on car service…. HOPE is restored just a wee bit more in the lives of one family that suffered so much. HOPE makes us human. HOPE springs eternal.
Thank you for your kindness to a perfect stranger.
Michael BlythFebruary 4, 2013 - Cars.com
I have bought many new cars before, including a BMW. JMK BMW has been by far the easiest most professional car buying experience I have ever had. The personal attention and great deal I received from my salesman Art, and the ease of the buying process with Mr. Zito has already made me recommend them to others. I look forward to a continued relationship.
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Overall Facilities: 5 out of 5