May 21, 2013
We were visiting family when I rear ended a car on the 5th of May and chose your shop to do the repairs. Since the moment the car was left with your crew till today, the service, updates and responsiveness has been exemplary. Ken Park made himself available and has been incredible as far as his courtesies and respect for the aggravation and my need to know how the process was going. I know Mgt generally only hears complaints and alike but in this case, I wanted to be sure you knew how pleased I was thus far. We are shipping my 535xi back to me in Western PA next week. Please share this email with anyone else you feel may enjoy a positive note. thank you
February 6, 2013
Allow me to thank you on behalf of the BS family of the Midland Beach section of Staten Island. As you know, you customer Jamie, gave his BMW to BS family yesterday. The family was overjoyed at this unconditional gift. The family has been without any vehicle since their van that contained a lift, was destroyed by Hurricane Sandy in October.
Jamie told us about your generosity in fixing the minor problems with the 2004 BMW so the BS family would have a car in good working order. Again, on behalf of the family, I appreciate the kindness. The family does not have significant financial mean, and as of late, all of their resources have been appropriated to restoring their home that was nearly destroyed by Hurricane Sandy. The family lost EVERYTHING except their lives and whatsoever they could put in the rescue truck that picked them up on the night of October 29th. I first met the family at the Petrides School Evacuation Center. I was one of the teachers that worked at the shelter that week.
Since the family started with us that night, Petrides Habitat has been assisting the family with donations and work crews. We also reached out to people at Royal Coffee, who have helped the family with financial donations and now a car. Both of the sons are confined to wheelchairs and are currently staying at Baley Seton Hospital until they can get back home.
You fixed Jamie’s car…Jamie gives car away… Dad and daughter are overjoyed….. A needy family is now not dependent on car service…. HOPE is restored just a wee bit more in the lives of one family that suffered so much. HOPE makes us human. HOPE springs eternal.
Thank you for your kindness to a perfect stranger.
Michael BlythFebruary 4, 2013 - Cars.com
I have bought many new cars before, including a BMW. JMK BMW has been by far the easiest most professional car buying experience I have ever had. The personal attention and great deal I received from my salesman Art, and the ease of the buying process with Mr. Zito has already made me recommend them to others. I look forward to a continued relationship.
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Overall Facilities: 5 out of 5