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Dear Mr. Kosempel,
I would like to take a moment to advise you that I brought my vehicle in for service this morning and my service advisor happened to be Mr. Hilario Soares.
Having serviced all of my vehicles at JMK since 1998 I have had Mr. Soares on previous occasions and each time has been a true pleasure.
His efficiency and demeanor make the entire service experience a satisfying one.
Please congratulate Mr. Soares for me on once again, a job well done.
Sincerely,
Joseph S.
Posted 04/15/2010 NEW
Claudio (Claro) ,
I wanted to thank you for the pleasant experience this morning at JMK. This was my first visit to your facility with my first BMW. I recently purchase the 2002 330 Cic convertible (used) and wanted to take advantage of the oil service special as well as the 31-point inspection.
I appreciated your honesty with the findings from the inspection and will most likely take advantage of your offer to have the control arm bushings replaced in the near future.
As a person who normally does his own service and repairs it is nice to know that my vehicle will be in good hands with the professionals at JMK. Your professionalism in handling my visit today was also outstanding and greatly appreciated.
Once again, thank you and please thank the technician who handled my service expeditiously.
Have a great day!
Jerry F.
PS: Please feel free to pass this note along to Mr. Duarte...I'm sure he would like to hear about this experience.
Posted 04/15/2010 NEW
Sal (Gerbino), good morning.
I will be happy to rate your dealership re customer satisfaction when I receive the email from BMW.
I must tell you this purchase was an excellent experience right from the start.. Michael Capuccio located a car equipped exactly the way I wanted it (including the color!) and after shopping three other dealerships and comparing prices, JMK's was the best.
Frank Cantave assisted me after that and gave me a complete overview of the workings of the car (including detailed instruction on the iDrive which my former BMW did not have) when I picked it up on Saturday. He gave me his cell number in case I had questions and last night after work I called with a question on the navigation and he was great.
Cesar Sanchez assisted me with the financing and again, it was painless. He explained all my options clearly and in detail and was a pleasure to work with. All in all, your team was awesome in every way.
Have a great day!
Carol N.
Posted 04/15/2010 NEW
Hi, Robert and Tino.
I want to extend my sincere appreciation to both of you for all you did for my dad in regards to his 2010 X5.
You both have been consummate professionals since we began our dealings with JMK back in November. I can also say the same about Mike (the pre-owned mgr.), Art, Sal, and Karen (as well as your finance dept.).
While we are totally pleased and are absolutely enjoying all three new BMWs that we recently purchased, it is the level of customer service that you and the others mentioned here have provided that convinced us to make our purchases at JMK, as well as recommend your dealership to many others.
I look forward to seeing you during my next visit to the dealership.
All the best,
Kevin
Posted 04/15/2010 NEW
Dear Mr. Kosempel,
Isn't it great when someone tells you how great a job you've done!
JMK has serviced my 525Xi for the last three years. I have enjoyed your service department and always felt comfortable dealing with everyone in that department.
My lease was ending in December so I returned my leased car to your dealership and found the service I receive outstanding once again. I returned the car at the last minute, without an appointment, and found Karen DeCoursey to be extremely helpful and gracious.
I thought I may have had an issue with the upgraded wheels I had on the car but Mike Cappuccio was also extremely cooperative. Even Christine Vasilow at the front desk was helpful that day on a few different fronts.
You have an amazing dealership and I will miss it very much. Unfortunately I did not re-lease a BMW but believe me; you will see me back in three years. I look forward to dealing with your organization again in the future.
Sincerely,
Terry B.
Posted 02/04/2010 NEW
Fernando ,
I just wanted to thank you again for your efforts. The car is amazing and my purchase experience was equally as impressive. I assume I will receive a survey in the mail, but please feel free to pass this on to anybody who might be interested in customer feedback.
First and foremost, I appreciate your no-nonsense approach. Our discussions were always straight up - no sales games, no petty negotiations, etc. and that was refreshing. I also appreciate how incredibly knowledgeable you are about the cars you sell. You'd be amazed how many times I've walked into a showroom and found that I knew more about the vehicle than the salesperson.
Finally, your enthusiasm was unbelievable! At times you seemed as excited as I was about the car. OK, so perhaps that is a bit of salesmanship - but it seemed so sincere that I choose to believe it was genuine excitement - and that makes for a better client experience every time.
Should i find any friends or family considering a BMW purchase, I would not hesitate to refer them to you. Thanks again for a great experience.
Steve
PS - Nothing but praise for Ceasar the Finance guy as well - somehow I walked out of his office smiling after signing away a small fortune!
Posted 02/03/2010
NEW
Dear Mr. Kosempel,
I am writing this unsolicited letter to tell you about an exemplary employee. Michael Blomgren.
My wife and I picked up our new 128i Convertible on Tuesday. This is the fourth car that we have purchased through Michael and JMK. We couldn't be happier with our experiences with Michael. He is a true gentleman, extremely knowledgable about all of your vehicles, and most importantly we always feel that he is honest in all he does.
We keep coming back to JMK because of Michael and your entire staff, all of whom are the friendliest, kindest people. You should be very proud of the excellent reputation that your dealership justly deserves.
In addition, your new facility is simply extraordinary.
Please thank Michael again for us, for making our new BMW experience a pleasure.
Sincerely,
Jeffrey H.
Posted 12/23/2009 NEW
Dear Sirs/Madam:
I was at your shop last week because a light went on for service on my X5. As I was waiting for my vehicle I had the pleasure of speaking with one of your associates, Benn Barron.
He was very patient and took the time to show me items offered by BMW that would enhance the look of my car. I also learned some things about my vehicle that I did not know.
I didn't purchase my vehicle from JMK (regretably) but I can guarantee my next vehicle will be purchased there. Benn gave me more attention and information and showed me products that the sales man I purchased my (BMW) from never did. I would like to thank you for my experience.
Regards,
Wil
Posted 12/23/2009
To whom it may concern, which I presume is at least some of you!
I remember Benn Barron helping me many years ago keep my old '92 325i on the road and running perfectly and believe I wrote way back to JMK about how exceptional he was. Shortly after I wrote he left, so I'm a little reluctant to say anything...but I must!
He's really a terrific help and the sole reason I come to JMK (not entirely true, as I think Carlos is exceptional too). But, loving my car, and being seriously obsessive about it, and not being able to afford the M3 I've always coveted, I must keep my ancient '99 328i on the road. Benn has helped me more times than he might even know--for big things and many little things.
Just today I spent a total of $6, yet felt just as I should have--a JMK customer.
I participate on many BMW cyber forums and know that having a dealership like you nearby is an exception to the rule (if you believe even some of the Internet talk).
Please know that when my business allows, or when my 14 year old son's professional skateboarding money starts rolling in and his gratitude for my years of driving him to skating spots 'kicks in,' there'll be only one place I'll buy a BMW from and that'll be JMK, and it'll be mostly because of Benn (with help from Carlos!)--mostly because of his knowledge, but also because of his patient, professional manner, and for always exceeding my expectations.
I can tell he enjoys his work and that makes a big difference to me because almost every time I'm at JMK getting a part, it's because I'm frustrated at something not being perfect on my car, yet I always leave happy that Benn got me what I needed to fix it right.
So thank you for having such a great person there--you all deserve credit for his creditable performance!
Cordially,
Doug M.
Posted 12/16/2009
Carlos (Duarte),
Hi. Just wanted to contact you in reference to your service advisor, Claudio Claro.
On Sunday November 1st my daughter was heading back to college and had to pick up a friend in nearby Elizabeth. She owns a 2000 323ci. She met her friend and went to restart her car, no luck. She called me and described the situation and I determined the car had overheated (this is all happening at 9:00 on a Sunday night, and I'm an hour and a half away). We make arrangements to tow the car to the nearest BMW dealer ,which happens to be JMK. Of course I'm leery about using a dealer I'm not familiar with, but I have no choice. I call early Monday morning and speak with Claudio and explain the whole situation.
Within one hour Claudio called back with the diagnosis, a complete cooling system failure. He was so helpful and accommodating. He explained all the details of the repair and was very knowledgeable. I asked him if could have the car completed by 4:30 ( because my daughter had to get back to school in Maryland that night). Well, everything was finished on schedule (a fairly large repair) and done properly ! Kudos to Claudio and the rest of your service staff.
We were thrilled with our experience with JMK BMW and will absolutely recommend you to all our friends in New Jersey.
Mark W.
Posted 11/25/09
Thank you for your help.
Every experience since I purchased my vehicle from JMK has been excellent.
When the time comes for me to purchase another BMW it will be from JMK. Your service is 2nd to none.
Sincerely,
William A
Posted 11/20/09
Dear Mr. (Carlos) Duarte,
I am writing to complement you on a pleasant experience I had at your Service Department during my scheduled service appointment yesterday.
I'd planned on using an extra car we keep when I dropped off my BMW for service, only to find that that extra car wouldn't start. Getting caught in an early morning traffic mess, I got to your service department after 8 AM needing to get to a 9 AM meeting.
Jose Reis got my car in, set me up for a loaner and your loaner department had me out quickly. I left my meeting at 10:30 and had a message that my car was ready.
Perfect timing.
In the past 10 years or so that I have dealt with this dealership I've always found your staff pleasant and accomodating.
Thank You!
Gail F.
Mountainside, NJ
Posted 11/05/09
I was extremely impressed with the knowledge and attention given by Ralph (Gallina) and Mike (Cappuccio).
I couldn't be more pleased with JMK!
Peggy
Posted 10/30/2009
Mr. (Carlos) Duarte,
I just wanted to take this opportunity to advise you of my total satisfaction in working with Jacob Kolasinski on Tuesday, October 7th 2009. He assisted me with checking in my vehicle for service, and was eager to resolve a creaking sound in the front driver side door when I discussed it with him.
He was committed to having this problem resolved, was knowledgeable regarding it, along with having the vehicle ready when I needed it.
He was a pleasure!!
Regards, Glen R.
Posted 10/12/09
Dear Sal (Gerbino) and Mike (Cappuccio),
Just a quick note to let you know of the excellent customer service that Steve Burak provided to me during the purchase of my BMW 535xi.
My situation was a little unique in that I live in Denver and shipped the car to Colorado.
Steve was very accommodating, expedited communications and paperwork to close the deal, and helped coordinate the pick up of my BMW by the Colorado trucking company.
My father, Peter N., has purchased several BMWs from JMK and now I'm happy to say that I too have joined the JMK BMW family.
Sincerely,
John N.
Littleton, CO
Posted 9/14/2009
Dear Mr. Kosempel,
First, let me say, the best decision I made was to buy my new BMW from JMK. I had previously bought my BMW's from another dealer.
That said, I want to briefly describe the situation that arose with the purchase of my new 528I from you.
Secondly, I want to tell you our experience with your salesman Michael Blomgren. It is rare in the car business, as you well know, to find a salesman who is a GEM! Upon our introduction to Michael, he treated my and myself with respect, honesty and knowledge of what he was selling us.
This car was for my wife, and he did great work in configuring the car and colors and equiptment she wanted. Please keep him, as he is an ASSET to your dealership.
Unfortunately, the car we got was a huge problem from the first week we had it...
Fortunately for us, all your people from Michael to Carlos Duarte to Sal Gerbino did their very best to resolve the problems, but to no avail. At that point, we were assured by all concerned not to worry as we would get a new replacement.
I am pleased to tell you that we did get a new 528I, exactly as we originally ordered with no further charges to us. The concern and honesty in which all of the above treated us is indeed a credit to your dealership and is most appreciated by us.
I have nothing but praise for your employees and their desire to make sure we were completely satisfied. I assure you I will recommend JMK BMW to all my friends and associates as a dealerr that is top notch.
Thanks and our appreciation to you all.
Sincerely,
Mr. and Mrs. Martin V.
Posted 9/4/09
I would like to thank your staff once again for an outstanding experience with my 2003 M3.
Jacob, Carlos and Tino have all been involved with my car in the last 2 months and each one has been professional in every way and in my opinion have gone beyond their role in making sure that my car is in perfect working order.
Your mechanics have been outstanding and helpful, your body shop as well, never once don't they take time to talk about the car and what has been done.
Once again I can't tell you how great it is to have my car serviced there other then telling any BMW owner that JMK is the only place to go.
Sincerely,
William S.
Posted 7/22/09
Hello, Frank (Cantave),
Thank you for working with me.
Not only am I satisfied with the car I am content with the deal I made and will refer others that I know in NJ to your dealership. I especially appreciate how courteous you were to me and my family.
A Happy Customer
Rev. Vince M.
Posted 7/16/09
Dear Sal (Gerbino),
Thank you so much for your follow up note. After researching various vehicles, we made a decision to lease a 328i Convertible with JMK -- all thanks to the efforts of Mark Carvalho.
Mark was instrumental in helping us make our decision to lease a BMW, as both my husband and I were indecisive about any particular make or model. We shopped around for sometime. We wanted a vehicle we felt would match or exceed our expectations after having a wonderful driving experience for the past six years with our current car. Mark took his time explaining all of the outstanding features/options BMW offers. He not only provided us with a "BMW education" but was successful in turning us into soon to be BMW drivers! He earned our trust as well as our business, and it will be our pleasure to recommend Mark and JMK to our family and friends.
We look forward to picking up our new car in the very near future, and It is our hope to be as happy (or happier) in our new BMW as we have been with our current vehicle. We look forward to a long-term relationship with Mark and JMK.
Sincerely,
Tina R
Posted 7/09/09
We (came) to JMK to purchase a previously owned car.
Our salesman, Ralph (Gallina), approached us and asked if he could assist us and we told him "Yes." We told him what we were looking for and he had us proceed to where there were many cars to choose from.
He guided us, we believe, to a car he thought would be good for us. No pressure on his part, which was good. Explained all the features of the car and we decided this was the car for us. After some negotiations with the price, it was a done deal.
We felt that this was a reputable dealership and, if needed, we would be taken care of in the future if some difficulties arose. The staff were professional and caring.
Charles A. Burgdorf (used with consent)
Posted June 25, 2009
Hello,
I just want to THANK YOU for hiring Jose Reis and Omar. They both did an excellent job at my last visit to JMK.
As a woman, I hate getting my car repaired because sometimes we get ripped off. There are times when mechanics or service personnel take advantage of those who they think are less knowledgeable about cars. So, honestly, I dreaded getting my car fixed, but I knew it was leaking so I had no choice. Jose, was very patient with me and all of my questions. He assured me that the car would be fixed properly. He also took the time to fully explain what was wrong with the car.
He gave me more detail than most mechanics that I've used in my 20 years of driving. I did not speak with Omar, the mechanic who worked on my car, but my car is running very well so I know that he did a great job!!!
Thanks for making this experience easy and stressless by employing people like Jose and Omar. I will definitely recommend JMK to friends and colleagues who own BMWs.
Have a great day!!!!! If you need any additional information, please call me at XXX-XXX-XXXX.
Thanks,
Adrienne M. F.
Posted June 16, 2009
Attn: Roger Kosempel, President:
Dear Roger,
I felt compelled to take the time to write you this letter.
Too often in our lives we are quick to criticize people for what are sometimes the most trivial things.While buying a new car is obviously not a simple process, it can get quite stressful. With that in mind, I wish to commend you and your "Client Advisor" Mr. Chuck Patire. You kept your promise to me from back in January when I was unhappy about a situation with your service department and Chuck helped deliver on that promise.
His outstanding customer service made purchasing my thrid BMW from JMK an easy and most enjoyable experience.
His straight forward, no nonsense approach was refreshing to deal with and made this the easiest auto purchase I've ever made. I intend to be a loyal JMK customer for many years to come. My wife Starr, who absolutely loves her new 2009 BMW 328xi coupe, and I wish to sincerely thank you.
Warmest Regards ,
Steven F.
Marlboro, New Jersey
Posted June 08, 2009
My name is Herbert W. and I own 2 BMW's a z and a 7 series. It is my present intent to purchase an 09 7 series in the near future.
I live in Montville and although there are at least two dealers that are more convenient, if I purchase a BMW it will be at JMK.
Over the past 5 years since my last purchase at JMK, I have received outstanding service from Carlos Duarte. Carlos is extremely knowledgeable, polite and down to earth. He is a pleasure to deal with and the principal reason to go the extra distance when I purchase a new car. Additionally you should also be aware that whenever I need help I go out of my way to seek help from Jacob Kolasinski as he will always go out of the way to help the customer.
Sincerely ,
Herbert W.
Posted June 08, 2009
Dear Sir:
Thanks for the great service in getting our car ready for a quick pickup and delivery to Detroit.! Art did a great job getting our paperwork ready and delivered to us promptly. We got the car home on Monday, after our local dealer did the Canadianizing.
Thanks for everything Art and Mike. We will be back, maybe this Fall, looking for another car!
Tony and Bonnie from Canada!
Posted January 28, 2009
Dear Sir:
I must write to you and commend you on the incredibly professional, courteous and friendly staff you have in your service department.
On Monday, November 25th I brought my X3 in for service. From the minute I arrived at around 8 a.m., I was met by a helpful and friendly employee who graciously informed me (it was, apparently, the first day your service department had moved into its new home in the new building) that I was parked in the wrong location but that I could follow him and he would lead me to the new entrance of the service department.
From there, once I entered the department, I was warmly greeted, and your competent staff provided me with the necessary paperwork to proceed with the needed service. While standing and waiting to meet with your service personnel, every single person who passed by greeted me with "good morning," "hello," "are you being helped?" It was incredible!
Not only that, but while waiting for some 3 hours for my car to be serviced there was much activity as your staff was readying the new facility. With all the people walking around, each greeted the other warmly, respectfully; their conversations, which were in earshot of all the customers waiting, was at all time professional; and your staff's interaction with outside vendors/contractors (i.e electricians, computer people, cellular phone people) was also courteous and professional - no angry or foul language was spoken at any time.
I must say, that even in these tough economic times I am constantly surprised that businesses have not stepped-up their employee training and insisted on more courteous and professional employees. Clearly, JMK has taken that extra step - your employees are exemplary in their customer service and could easily be a model for other businesses. They so impressed me that I'm not even complaining about having waited 3 hours for my car.
Very Truly Yours
Eileen T.
Posted December 5, 2008
I would like you to know that I have had my car serviced at JMK twice and I was fortunate to be assigned to Jacob...nothing but the best of customer service I have ever received (and I have been around a looooong time). Every experience I have had at your dealership (all the folks that make up your service department) I grade with a 10+. Driving from Maryland to NJ (where I was raised) is worth the time and gas.
Sincerely
Carol B.
Posted October 3, 2008
ATOZ AUTO BODY CORP
4409 Arthur Kill Road
Staten Island, NY 10309
To whom it may concern:
We are grateful for the wonderful service we receive from your parts Dept. They take any extra steps necessary to help and assist. Recently we had a minor issue related to a 2002 BMW that required parts to be exchanged. Mike and Devon assisted us very well in helping us resolve the issue, which was created by some miscommunication. I just wanted to take the time to write to you with good news. People are very quick to pick our faults but no so quick to give a pat on the back. Thank you for the Wonderful Service and keep up the good work...
Yours Truly
Joseph G.
Manager
Posted September 12, 2008
Dear ---
On Friday May 30th I had my BMVV 525xi delivered to me.
The carpet treatment I received from the dealership was outstanding; --- is truly an "A" class professional.
Not knowing which vehicle to purchase, --- was kind, patient and courteous. It was truly an experience that exceed it all expectation. (Some dealership acted as though they were doing me a favor by talking to me.) When I was in your parking lot before walking into the dealership, a gentleman greeted me "asked me how my day was and welcomed me to JMK" he didn't know me but he greeted me as if he did. Then I met --- "what a gentleman" I couldn't have asked for a better sales representative.
--- answered all my questions with knowledge and without hesitation returned every message in a timely manner and with courtesy. He's a great asset to the company.
As for the other dealership I dealt With, well lets' just say "Mercedes eat your heart" JMK has you beat in customer service and professionalism, so they can take their fancy suits and rolling eyeballs and take lesson from true professionals at JMK BMW. .. JMK is the best hands down and I would definitely recommend JMK BMW to all my friends and colleagues.
---, great success to you and Thank You from the bottom of my heart you are truly a great person.
PS, A special Thank You to --- in the parts Department for recommending JMK.
Sincerely,
---
Proud owner of a new BMW5 series
Posted June 2, 2008
Dear Sir:
I wanted to write to you and express my gratitude to you and your staff for the wonderful treatment that I received at your body shop.
My son's car was damaged by a tree in South Carolina and we waited till he came back to New Jersey to have it repaired. Your representative, --- took care of us the first time we arrived and we explained that my son was returning to South Carolina as soon as the car was repaired. --- squeezed us in and promised the vehicle the next week and actually delivered on that promise.
Now you should know that I do not normally write letters of praise, but after the excellent treatment by --- and the rest of the staff and the excellent repair work of the vehicle, I felt compelled to congratulate you for have such a great bunch of customer oriented employees. My son and I were also shocked and pleasantly surprised to see that his vehicle was cleaned inside and out.
What a pleasant experience in this day and age of independent businesses and a great credit to JMK, which I will make sure that everyone knows about.
Posted May, 2008
I wanted to write you a letter regarding my recent purchase of a BMW 328xi.
This was my first time buying a BMW and my first experience buying a car via the Internet. My expectations on both fronts have been far exceeded. At the time I was searching for a new vehicle, I was living in London, England and was in the process of relocating back to the US. I had no car, having sold my previous car before I moved overseas. Therefore, I needed a car quickly and with time zones being an issue, I decided to try the Internet. It couldn't have been any easier.
Within hours of entering my information on the website, I had a quote from ---. --- was terrific - very consultative on what I wanted and, even more important, was able to find the exact car I wanted within 24 hours. While other dealers insisted that the car didn't exist or I'd have to wait 8-10 weeks for delivery, --- found the car (in Albany) and had it ready by the weekend so I could drive to work on Monday. In fact, --- handled everything over the phone - I didn't even have to come into the dealership until the car was ready. The entire process on my end took less than an hour - so --- saved me both money and time.
Thank you for making the process so easy for your customers and for having a well trained, helpful sales staff. I look forward to buying my next car from JMK.
Posted May, 2008
I am writing this letter to you regarding Michael Blomgren. Last Tuesday Feb. 12, I was on my way home from work, it was snowing and the roads had turned very icy & slippery. My husband and I have a 2008 750LI with high performance tires and my car was terrible on the road and I was sliding and skidding all over needless to say, I was scared and alone. I was not sure if there was anything I could do with my car regarding traction and getting a better grip on the road, so I called Michael who was more than happy to help me as always, Michael was getting ready to go home himself, he stood on the phone with me and told me a couple of things I could do that might help me to get home safely, as I was ready to call a flat bed to pick up my car, that is now nervous I was. Mike stood on the phone with me till I was able to calm down and helped me get my car to perform a little better in the snow. This is the 3rd car we have purchased from JMK and Mike Blomgren is one of the main reasons we come back to JMK and not go to our local dealers as we live in Staten Island. I realized when I finaly got home that evening Mike was on his way home himself and took the time to be sure I was OK, that meant a lot. Over the last 5 years or so I have come to know Mike he his a genuine person and really cares. I wanted to be sure he knew how much my husband and I appreciate all that he does. Thank You.
February 20, 2008
On Sunday morning, February 24, 2008, my 25 year-old son --- was returning from a friend's house with our 2008 BMW X3. While traveling on Route 22 west near Weequake Park in Newark, he began to slide on an ice-covered roadway. He hit the curb with his right front tire, went airborne and struck a utility pole.
After breaking teh pole in half the driver's air bag deployed and the vehicle came to rest. The first thing my son remembers is the BMW Assist agent speaking to him, asking if he was all right. Fortunately, he seemed fine and the agent notified the local police department as well as a towing service...absolutely amazing!
I'm writing this letter to thank you and the engineers of the BMW X3 for saving my son's life. My son owes a small pick-up truck and there is no doubt, if he had been driving his vehicle he would have been seriously injured or God forbid, killed. He walked away from the accident without a scratch.
My wife --- and I are extrememly grateful and would like to express our heartfelt thanks to you, your entire staff and BMW for the life-saving design put into every car that's sold. Thanks!
March 4, 2008
Dear Gentlemen,
I want to bring to your attention the excellent service that I received today by --- and your service staff. I needed to replace 3 tires (long story) today and pick my car up as quickly as possible. --- was able to schedule my service and have me out of your shop within 2 hours. He knew my time was precious as I am flying overseas tomorrow morning. The service exceeded my expectations and you have a loyal customer, as long as I am driving BMWs. I also want to note that your prices are extremely fair and was lower than 2 of the larger discount tire stores in the area. Thank you once again for the excellent service and I look forward to seeing the completion of your expansion as I know it will only improve the service and car buying experience.
I am writing to thank you for your personal attention to my service complaint. I am once again extremely satisfied with your service department, thanks to your personal attention and investigation of the problem. I also appreciate the "good will" work that you performed on my X5. I understand the situation at your dealership with the construction, but it is nice to know that you actually objectively reviewed my complaint and resolved it. The follow up was exceptional. It is not the work that is performed that will separate your dealership from the others, but it is your excellent attitude and your ability to listen to your customers that will make you a success. JMK is fortunate to have such a person.
You have turned my opinion of JMK and BMW completely around.
Thank you again for all your help
January 27, 2008
On Friday eveing I received a call from --- at JMK BMW, telling me of a special promotion at JMK and he felt he could get me out of my lease on the 325xi and into a 525 again at a reasonable price.
On Saturday I purchased a 530i, 2004 vehicle and worked out a satisfactory deal that we felt was very fair. --- arranged it so we could have it hte same day, and, belive me, I and my wife are so happy to know we can get in and out of the car without back pain.
I must let you know about hte wonderful service --- provided, not only now but throughout the years. He knew how unhappy I was with my purchase of a smaller BMW. We realized we had made a mistake by purchasing a car that was not suitable for our age and needs, but because of the outstanding treatment we received from --- and his manager, we will always be loyal customers and will tell all of our friends as we have in the past about the BMW, and JMK in particular.
Your product is only as good as those who represent it. --- Is to be highly commended for being such a professional, showing caring and patience with our complaint. We hope you appreciate him as much as we do!
I just wanted to let you know that my husband and I are very happy with the purchase of ournew car 328XI. This is also our first BMW car. Just driving this car for a few days since we got it out last Saturday, March 24, and we love it.
Thank you very much to --- to make everything possible.
March 30, 2007
I would like to take this opportunity to commend --- for his outsanding customer service to me. It isn't too often that employees extend themselves to satisfy customers in the way that --- did. --- made himself available to me and he went above my expectations to fix a problem that could have cuased your dealership to lose a customer. --- truly worked on the problem immediately and resolved it to accommodate me and my needs. It is because of --- courtesy, efficiency and promptness that I will continue to use your dealership as well as recommend it to other people.
February 10, 2007
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