Posted 09/21/11
Dear Mr. Kosempel and Mr. Schoenamann I am copying you on a letter I sent to BMW North America's Corporate head office, summarizing my positive experience related to my recent purchase of a 2011 BMW 1///M from your dealership. I am a long time JMK customer (for those keeping record it is my 4th new BMW purchased from JMK in the last 7 years) and the efforts and professionalism of folks like Mr. Antunes only fortify my patronage to your establishment. Kindly join me in congratulating Manny for his tremendous work ethic and utmost attention to customer satisfaction. All the best and keep up the great work! Hope to see you in a year when the new F10 M5 comes to our shores! Sincerely C. B.
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Posted 09/21/11
Dear BMW of North America: I am writing to you as I feel I need to give formal credit where such is very much due. Through JMK BMW in Springfield NJ. I recently purchased (and took delivery via BMW's absolutely wonderful European Deli Program!) my 2011 E82 1-Series M Coupe. This marks the 4th new BMW I have purchased through JMK BMW since 2004, and I certainly look forward to my next BMW purchase taking place there. What was particularly instrumental in my latest BMW purchase was the involvement of one of JMK’s distinguished salesmen — Mr. Antonio Antunes (a.k.a. Manny). My vocabulary is short of enough words of praise I can deploy to fully describe my experience with Mr. Antunes. Manny exhibited an astonishingly high degree of knowledge, displayed utmost professionalism, respect, tact, and courtesy. He is a true example of a dedicated employee who continually goes above and beyond the call of duty, and delivered superior results that exceeded even the highest of expectations! His effort was truly commendable and JMK should feel proud of having retained such outstanding employee, who can only serve as a great example of leadership for others to follow. Mr. Antunes has been with me in all steps of the way. Starting from securing an allocation for what has turned out to be a limited production run vehicle; through keeping me up to date of the changing landscape during the many months of uncertainty prior to the formal US launch of the model; through the full ordering process; through scheduling the European Delivery and all related logistics; to ultimately updating me on the car’s progress across the Atlantic, and the eventual upcoming Performance Center Delivery date in South Carolina. As you can imagine, it has been an exciting yet restless few months of eager anticipation, and Manny has been alongside me at every trying moment and has helped me cope with any anxiety and emotional trepidation. He is not only a great salesman, but most of all — he is truly a genuine human being! As I eagerly anticipate the debut of the upcoming BMW F 10 M5 (which I can only hope will be offered in a 6-speed manual), I can honestly say that I will look no further than resort to the friendly, professional, and knowledgeable hands of Manny Antunes and JMK BMW for my next BMW purchase. I truly believe in loyalty and giving my business to outfits worthy of such, and everything that so far has been delivered by both Mr. Manny Antunes, and the JMK dealership he represents, has been top notch and deserving of my full patronage. If you can kindly take note of the outstanding level of service rendered by both Mr. Antunes as well as JMK BMW, I would be very delighted. Should you need any additional follow up on my end, please feel free to reach out to me as per above contact details. Cordially, -Constantine
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Posted 09/09/11
Wanted to recognize my service advisor, Jacob for his outstanding work and support as I worked to rectify issues on my new BMW. His professionalism and communication are outstanding, resulting in another extremely satisfied JML BMW customer.
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Posted 07/07/11 Mark Carvalho BMW Senior Client Advisor of Springfield NJ,
Thank you so much for everything. You are a 10!!! The car is great and you did a wonderful job of explaining everything to me. I will be trading in my 528 within the next few weeks and you are the only salesman that will ever help me again. I am glad I came back to JMK for my eighth BMW. Sherry B
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Posted 07/15/10 NEW Roger, Robert and Sal,
I just wanted to send you a quick note to commend the outstanding professionalism and salesmanship of your colleague,
Mark Carvalho. I have been buying or leasing cars personally for over 30 years and Mark was simply the best I have ever dealt with.
I leased a 335i convertible, making this the third car my wife and I have leased from your NJ dealership.
This is the first time we have dealt with Mark and, again, he was spectacular.
He knew the various cars inside and out, he was honest, straightforward and a true professional.
It was a pleasant car buying experience which has not always been the case over the years with other
Let me also say your entire staff is extremely good as well.
You run an outstanding business and I will not hesitate to recommend your company
and Mark to friends and colleagues.
Hope you have a great Fourth of July weekend. Best, Doug
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Posted 07/07/11 Art,
Thanks for your note below and the great customer service! I was dreading the whole car-buying process (after having driven the same car for 12 years!) but you helped to make the process efficient and pleasant. So thanks again!
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Sal, Thanks for your follow up...
I can't thank the guys enough who treated me as a valued customer and made my experience at JMK BMW a pleasant one...
The team that took care of me, from Ralph, to Mike, to Cesar, to Alex exceeded my expectations!!!
Please give them all a well deserved pat on the back for me...
When my family and I came to pick up my pre-owned BMW, my wife was so impressed,
that she is now seriously looking to buy/lease a BMW X-5 when her Mercury lease expires in a little less than two years.
Thanks again for your efforts and I look forward to dealing with your team again. Sincerely, NJP
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7/07/10 NEW Hi Chuck (Patire), I hope things are going well and you are having an excellent day.
Melissa loves the car and all is well on our end.
I wanted to just send a note to thank you for your incredible assistance.
You are ever there in every capacity.
In our dealings I honestly feel as though you are partnering with me to meet my need.
Your guidance, even in areas such as options, has provided greater overall satisfaction. Realize,
I bought my last two BMWs for my wife sight unseen. I didn't need to see them.
You did. Thank you, you are a trusted friend. Thank you, Chuck, for your loyalty and invaluable effort.
You are the reason we are able to bond with and be a part of the JMK family.
Even if the scale was still basd on 5, you and your team would still rate 10s.
Lastly, the time you gave us at delivey was amazing,
not to mention the help after the fact. Warmest regards, Carlton R.
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Posted 05/28/2010 NEW Dear Mr. Kosempel,
I would like to take a moment to advise you t
hat I brought my vehicle in for service this morning and my service advisor happened to be Mr. Hilario Soares.
Having serviced all of my vehicles at JMK since 1998 I have had Mr. Soares on previous occasions
and each time has been a true pleasure.
His efficiency and demeanor make the entire service experience a satisfying one. Please congratulate
Mr. Soares for me on once again, a job well done. Sincerely, Joseph S.
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10.13.2010 Mr. Duarte, I would just like to take a moment and convey to you my service experience last week
at BMW service and in particular, with Hilario Soares.
The service to my vehicle was both fast and efficient
and Mr. Soares, as always, made the entire experience very easy.
I commend both your department and Mr. Soares on another job well done. Joseph Sarno
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Posted 04/15/2010 NEW Claudio (Claro) ,
I wanted to thank you for the pleasant experience this morning at BMW JMK.
This was my first visit to your facility with my first BMW.
I recently purchase the 2002 330 Cic convertible (used) and wanted to take advantage
of the oil service special as well as the 31-point inspection.
I appreciated your honesty with the findings from the inspection and will most
likely take advantage of your offer to have the control arm bushings replaced in the near future.
As a person who normally does his own service and repairs it is nice to know that my vehicle
will be in good hands with the professionals at JMK.
Your professionalism in handling my visit today was also outstanding and greatly appreciated.
Once again, thank you and please thank the technician who handled my service expeditiously.
Have a great day! Jerry F. PS: Please feel free to pass this note along to Mr.
Duarte...I'm sure he would like to hear about this experience.
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